All about the service…

Well during the past few months I have had quite a few eating out experiences of both a good and bad nature.  Having made a living out of restaurant reviewing in the past as both an “Egon Ronay Guides” inspector and also an “AA Guides” patch inspector my tastes have developed to appreciate firstly much simpler food where the ingredients provenance takes centre stage.

I have however begun to appreciate far more the service proffered by an establishment as also being an integral part of the whole experience.

I recently found myself for a few days in the West Country and we had a rather posh afternoon tea at a newly opened 5 star hotel – the Afternoon Tea served was £30 a head and whilst generous in proportion was not so memorable for the quality of the offer. Firstly sandwiches when delivered did not match the menu description and the chefs predilection for tomato in them was rather overzealous.

Scones whilst home-made were stodgy and stale, jam and cream was however generous. Cakes and pastries were pretty unimaginative and amateurish – a tartlette case filled with meringue needed the citric base to compensate for the sweetness. A chocolate cake and a caramel mille feuille were also nothing special and the only saving grace was the fresh fruit tartlette.

An apfel strudel with vanilla sauce was also out of place as a tea time treat – more in keeping as a restaurant dessert was also soggy and not in the least bit dainty!

The only saving was friendly and concerned service from a young but professional team of staff who held it all together and helped redeem the food quality misgivings.

A couple of days later we then had a meal in the depths of Cornwall at an establishment in a very busy and bustling coastal town that is dominated by a certain celebrity chef.

We went to his “Bistro” operation for a dinner. It was a return visit since we had had a memorable lunch some nine years earlier. Whilst the food was spot on and highlighted well the great produce on offer from fresh local scallops served with a truffle butter to an amazing combination of John Dory, Grilled Baby Leeks, Soft Boiled Egg and shaved Parmesan  cheese that was an enlightening combination. It was however the service we had that was more memorable. Young staff were engaging, sociable and efficient throughout so much so it was refreshing to watch and made the evening all the more memorable!

The day afterwards at a seaside Cafe we visited for a traditional Cornish clotted cream tea there was a slightly annoying pre-order system at a bar counter and then your order was delivered to your chosen table. Not ideal, but acceptable except what annoys me more is waiting staff who walk past a laden table of a previous occupants detritus that is not cleared by them… somewhat all to apparent at this canal side eatery that whilst popular lacked the slickness of the previous nights dinner.

My other pet hate is the “Nandos” concept of sitting at a table and then being made to go to a till to order and pre pay – My disabled wife has been discriminated before with this concept  and forced to send our young daughter to order and pay. A visit to chain of burger restaurants using such a format was underwhelming and confirmed my favourite style of this eatery is the “poetically named group” found all over London who has continually delivered great service and a very consistent product in each of their places. My daughter is now hooked on them as are all of her school friends.

Whilst eating with friends at one of Mr Raymond White’s bustling restaurants a mistake to our dessert order was handled with great aplomb and apologetic efficiency that left us impressed with the establishment and happy to return at a future date as opposed to a negative and disgruntled attitude!

Our visit to a wonderful restaurant with rooms in deepest north Devon owned and operated by friends admittedly was made more special by the service proffered that was concerned, measured and efficient throughout our visit. From the welcome cup of tea on arrival to a coffee served in the lounge whilst writing up a report to a sumptuous dinner and well cooked breakfast reminded us how committed you need to be to be hospitable and successful. This couple have now done some 15 plus years in their own business and just one look at the positive and glowing feed back on their trip advisor rating speaks volumes for their dedicated professionalism. I am not surprised they are trying to now sell up and take things a little bit easier as they work long hours and very hard to maintain their loyal and appreciative guests! I wish I had the energy and money to invest in their truly lovely place. I thoroughly recommend a visit to see how it should be done.

Whilst the food is important the service can make or break the experience and the rise in popularity of TripAdvisor hated by many a chef in my mind when you read between the lines is a useful tool to ensure you do not waste your money!

I can thoroughly recommend the following as they provided some truly memorable meals and service over the past few months… I will not bore you with the not so good!

St Petrocs Bistro

Blagdon Manor

Byron Burgers

Restaurant Aquar’aile

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